Interpersonal Skills in the Workplace

 Brief  Intrduction

Interpersonal skills are the foundation of effective service, care, and support. By strengthening communication, empathy, teamwork, conflict resolution, adaptability, professionalism, and cultural awareness, volunteers, customer service workers, and healthcare staff can create meaningful, positive experiences for every person they interact with.

THOMPSON [AMPS‑WE‑BUSINESS]

Soft Skills Training Program

https://www.micro-business-skills.uk

#AMPS Online Training to your email box.

PaulThompson68Amps@outlook.com

AMPS Corner Shop Excellence — Costing Options

Below are three tiers you can offer, each with a different level of access, support, and deliverables. You can adjust the numbers depending on your market, but the structure is what matters.

???? 1. BASIC PACKAGE — “Essentials”

For small shops wanting a simple, affordable training solution.

Includes:

• 1× AMPS Corner Shop Excellence Training Manual (PDF)

• 1× Staff Soft‑Skills 1‑Page Summary

• 1× Daily & Weekly Checklists Pack

• 1× Customer Service Scripts Pack

• 1× Printable Posters (3 designs)

Price Options:

• £49 one‑time (single shop license)

• £99 for up to 3 shops

• £10 per additional shop

Ideal For:

Independent shops, family‑run stores, new owners.

???? 2. STANDARD PACKAGE — “Professional”

For shops that want full training, staff development, and operational improvement.

Includes Everything in Essentials PLUS:

• Full AMPS Corner Shop Excellence Toolkit

• 12‑chapter Training Manual

• Manager Coaching Guide

• Role‑Play & Scenario Pack

• Staff Reflection Worksheets

• Supplier Negotiation Scripts

• Store Layout & Merchandising Guide

• Quarterly update pack (new scripts, checklists, templates)

Price Options:

• £199 one‑time (single shop license)

• £399 for up to 5 shops

• £25 per additional shop

• Optional annual updates: £49/year

Ideal For:

Busy shops, small chains, franchisees, owners who want consistent standards.

Furthermore, Author: AMPS

Thank you all for your dedication to this group — you’re the heartbeat of our community.

THOMPSON [AMPS‑WE‑BUSINESS] | Soft Skills Training Programme

https://www.micro-business-skills.uk

#AMPS Online Training to your email box.

PaulThompson68Amps@outlook.com

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